Resume Example
Case Manager Resume
Demonstrate how a candidate tailors their resume and cover letter to a specific job posting for a Case Manager role.
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Sample Job Posting
The Job Ad
Here's the job posting that Leila tailored their resume and cover letter for.
Case Manager - Supportive Housing Program
Apex Community Solutions
About the Company
Apex Community Solutions is dedicated to empowering vulnerable adults in King County through comprehensive supportive services, focusing on housing retention, mental health stability, and employment readiness. We seek a dedicated Case Manager to join our fast-paced Supportive Housing Program.
Responsibilities
- Conduct comprehensive biopsychosocial needs assessments to determine eligibility and develop highly individualized Service Plans (ISPs) for a caseload of 30-40 clients.
- Provide intensive, ongoing case management services including regular client meetings, advocacy, and monitoring progress toward ISP goals.
- Coordinate and facilitate referrals to external community resources, including mental health treatment, primary care, vocational training, and legal services.
- Maintain accurate, timely, and confidential client records in the designated Electronic Health Record (EHR) system, ensuring compliance with all funding and regulatory requirements (e.g., HUD, HIPAA).
- Act as the primary point of contact for clients in crisis, utilizing de-escalation and crisis intervention techniques.
Requirements
- Bachelor’s degree in Social Work, Counseling, Psychology, or a related field (Master’s degree preferred).
- Minimum of 3 years of direct experience in case management, preferably serving clients experiencing chronic homelessness or severe mental illness.
- Demonstrated expertise in developing and monitoring Individualized Service Plans (ISPs).
- Thorough understanding of HIPAA regulations and professional documentation standards.
- Proven ability to manage a high-volume caseload effectively while maintaining quality service delivery.
Nice to Have
- Bilingual fluency in Spanish or ASL.
- Certification in Crisis Intervention Training (CIT).
- Familiarity with local King County service provider networks.
Tailored Output
Resume & Cover Letter
AI-tailored to match the job requirements above.
Resume
Leila Mansour
Dedicated and Certified Case Manager specializing in Holistic Client Support and Program Compliance
Profile
Compassionate and highly organized Case Manager with 6+ years of experience providing comprehensive support to diverse populations, including individuals experiencing homelessness and chronic health conditions.
Proven ability to conduct thorough needs assessments, develop individualized service plans (ISPs), and coordinate complex resources across multiple agencies.
Expertise in maintaining strict adherence to regulatory standards, including HIPAA and HUD guidelines, ensuring client confidentiality and data integrity.
Skills
Experience
Senior Housing Stability Case Manager
Community Forward Services
- Managed a caseload of 35-40 high-need clients simultaneously, providing intensive case management services focused on rapid re-housing and sustained tenancy.
- Successfully secured permanent housing placements for 92% of assigned clients within 90 days, exceeding the organizational goal of 80%.
- Conducted comprehensive biopsychosocial needs assessments to create and implement tailored Individualized Service Plans (ISPs) addressing housing, employment, mental health, and substance use.
- Liaised with external partners (mental health clinics, vocational rehabilitation, legal aid) to ensure seamless continuity of care, resulting in a 25% reduction in client readmission rates to emergency services.
- Maintained meticulous, real-time documentation in the agency's EHR system, ensuring 100% compliance with HUD reporting requirements.
Client Support Specialist
Northwest Wellness Center
- Provided initial intake and screening for new clients entering behavioral health programs, accurately documenting preliminary needs and risk factors.
- Facilitated weekly psychoeducational groups focusing on coping mechanisms and boundary setting for groups averaging 10-15 participants.
- Assisted clients in navigating insurance eligibility and benefit enrollment, improving access to critical medical services for over 150 individuals annually.
Education
University of Washington
Seattle University
Cover Letter
Leila Mansour
Dedicated and Certified Case Manager specializing in Holistic Client Support and Program Compliance
Dear Hiring Team,
I am writing with immense enthusiasm to express my interest in the Case Manager position at Apex Community Solutions, as advertised on your careers page. With over six years of dedicated experience in complex case management, particularly within housing stability and resource coordination in the Seattle area, I am confident my background aligns perfectly with Apex’s commitment to holistic, client-centered support.
The opportunity to leverage my expertise in developing and managing Individualized Service Plans (ISPs) is particularly appealing. In my current role at Community Forward Services, I managed a demanding caseload of 35-40 high-need clients, successfully achieving permanent housing placements for 92% of them within the critical 90-day window.
I noted your requirement for proficiency in regulatory compliance. I maintain rigorous standards in documentation, ensuring 100% adherence to HUD reporting protocols and strict confidentiality under HIPAA guidelines, which I have practiced daily in managing sensitive client data.
Furthermore, my track record demonstrates strong success in resource coordination, a core responsibility of this role. I regularly liaise with mental health providers, vocational services, and legal aid to ensure comprehensive support, which contributed to a documented 25% reduction in service readmission rates among my clients.
I am adept at utilizing crisis intervention techniques and employing a trauma-informed care approach, skills essential for navigating the complex needs of the population Apex serves.
I am eager to bring my proven ability to manage high-risk caseloads, coordinate essential community resources, and maintain impeccable compliance standards to Apex Community Solutions. Thank you for considering my application. I look forward to the possibility of discussing how my experience can directly benefit your team.
Sincerely,
Leila Mansour
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